Terms & Conditions

Who Can Play on mgame

mgame is open to players who are at least 18 years old and are accessing the platform from a jurisdiction where online gaming is lawful. It is your responsibility to confirm that participating is legal where you live before you register an account.

By registering, you confirm that:

• You are aged 18 or over.
• You are not an employee, director, or close family member of mgame staff.
• You are acting on your own behalf, not on behalf of any third party.
• You have not been self-excluded from any gaming platform within the past 12 months.

mgame reserves the right to ask for proof of age at any time. If verification fails, your account will be suspended until documents are submitted and reviewed.

Account Registration & Verification

Each player may hold only one mgame account. Creating duplicate or shared accounts is a breach of this agreement and may result in permanent closure of all associated accounts and forfeiture of balances.

KYC Documents Required

Before processing your first withdrawal, mgame will request one of the following identity documents:

• National ID Card (NID)
• Valid Passport
• Driving Licence

Our team reviews KYC submissions within 2 hours during business hours. Keep your document images clear and unedited — blurry or cropped scans will be rejected and you will need to resubmit.

Your account details (name, mobile number, payment method) must match the name on your identity document. Any mismatch will delay verification.

Deposits, Withdrawals & Payment Rules

mgame processes payments via bKash, Nagad, Rocket, Upay, and Bank Transfer. All transactions are conducted in Bangladeshi Taka (৳).

Withdrawals are paid to the same payment method used for the most recent deposit, unless you request a formal change and complete additional verification. mgame does not accept payments from or send payments to third-party accounts.

First-time withdrawals may take up to 2 hours while KYC is reviewed. Subsequent withdrawals are typically processed within 27 minutes once your account is fully verified.

How Bonus Offers Work

mgame runs a welcome bonus, weekly reload bonuses, daily cashback, and referral rewards. Each promotion has its own eligibility and wagering requirements, displayed on the bonus page at the time of claiming.

Bonus funds must meet the stated wagering requirement before any withdrawal is permitted. The wagering requirement applies to both the deposit amount and the bonus amount unless a promotion specifies otherwise. Bonus validity is 7 days from the date of issue unless stated differently.

mgame may withdraw any bonus from your account if we detect that it was claimed through irregular play patterns, matched betting, or in breach of any promotion rule.

Game Rules & Fair Play

All games on mgame are supplied by licensed third-party providers including Spribe, Red Tiger, CQ9, Playtech, PG Soft, and Sexy Gaming. Each game operates under its own published rules and return-to-player (RTP) rate.

Results are determined by certified random number generators. mgame does not influence or alter game outcomes. If a technical fault disrupts a game mid-round, the round is voided and your stake is returned to your account balance.

Live casino games are subject to the rules of the specific table as announced by the dealer at the start of each round. Disconnection during a live round does not automatically void the bet — the game continues and the result stands.

What We Do Not Allow

The following actions will result in immediate suspension, account closure, and forfeiture of winnings:

• Opening more than one account per person or household.
• Using bots, scripts, or automated software to place bets.
• Exploiting software bugs or game errors to gain an unfair advantage — these must be reported to support immediately.
• Colluding with other players in live games or poker-style formats.
• Using stolen, borrowed, or fraudulent payment methods.
• Providing false identity documents during KYC verification.
• Any form of bonus abuse, including circular wagering or "arbing" across promotions.

Account Suspension & Closure

mgame may suspend or close an account at any time if we have reasonable grounds to believe a rule has been breached. We will notify you by email at the address registered to your account. You may request a manual review within 14 days of receiving the notice.

You may close your own account at any time by contacting our 24/7 live chat or emailing [email protected]. Any verified balance remaining will be refunded to your registered payment method within 5 business days, provided KYC is complete and no active bonus wagering is pending.

Self-exclusion requests are acted on within 24 hours. During the exclusion period, you will not receive promotional emails and login access will be disabled.

Our Liability to You

mgame provides its platform on an "as available" basis. We work to maintain uptime and accurate game results, but we cannot guarantee uninterrupted access at all times. Scheduled maintenance will be announced in advance where possible.

mgame is not liable for losses arising from:

• Your own internet connection or device failure during a session.
• Third-party payment provider delays outside our control.
• Decisions you make based on information found on third-party websites, tipster services, or social media.
• Incorrect deposit amounts caused by input errors on your end.

In all cases, our maximum liability to any single player is capped at the net deposit amount held in their account at the time of the disputed event.

Your Data & Privacy

mgame collects personal data needed to run your account: name, mobile number, payment details, and game history. This data is used to process transactions, verify identity, deliver promotions, and meet any applicable compliance obligations.

We do not sell your personal data to advertisers or unrelated third parties. For full details on what we store, how long we keep it, and how to request deletion, read our Privacy Policy.

Updates to These Terms

mgame may update this agreement when regulations, game offerings, or payment arrangements change. The updated version will be published on this page with a revised "Last updated" date at the top. Continuing to use mgame after a revision takes effect means you accept the new terms.

For significant changes — such as alterations to wagering requirements or withdrawal limits — we will notify active players by email at least 7 days before the change applies. If you disagree with an update, close your account before the effective date.

How to Reach Us

If you have a question about any clause in this document, or want to raise a dispute, our support team is available around the clock.

• Live Chat: Available 24/7 from the mgame website or app — fastest response.
• Email: [email protected] — for formal complaints or account closure requests.

We aim to resolve all player disputes within 48 hours of initial contact. Complex cases involving payment investigations may take up to 7 business days.