mgame Withdrawal & KYC Guide

By the end of this page you will know exactly how to submit an mgame withdraw request, what KYC documents you need before your first payout, how long each step takes, and what to do if something goes wrong.

  • SSL Encrypted
  • Avg. 27-min payout
  • 24/7 Support
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Min Withdraw
৳700
Daily Limit
৳160K
Avg. Payout
27 min
KYC Review
2 hrs

Withdrawal Limits & Timing at a Glance

Before you request a payout on mgame, check the numbers below. All figures are in Bangladeshi Taka (৳).

Parameter Amount / Time Notes
Minimum withdrawal ৳700 Per transaction
Maximum daily withdrawal ৳160,000 Starter tier; higher tiers get more
Average processing time 27 minutes After KYC is approved
First withdrawal review Up to 2 hours Includes KYC document check
KYC document review Up to 2 hours Must be done before first payout

Withdrawals processed after midnight (UTC+06) may take slightly longer. Plan your request during regular daytime hours in Bangladesh for the fastest turnaround.

How to Submit an mgame Withdraw Request

The process takes under three minutes once your KYC is verified. Follow these steps in order.

  1. 1

    Log in to your mgame account

    Open the mgame app or visit mgame.ws in your browser. Enter your registered mobile number and password. Use the mgame Login page if you need a direct link.

  2. 2

    Open the Cashier section

    Tap the wallet icon on the bottom menu (app) or click "Cashier" at the top of the desktop site. Select the "Withdraw" tab — it sits next to Deposit.

  3. 3

    Choose your payment method

    Select bKash, Nagad, Rocket, Upay or Bank Transfer. The method must match the one you used to deposit — this is a standard fraud-prevention rule.

  4. 4

    Enter the amount and account number

    Type in the amount (minimum ৳700, maximum ৳160,000 per day). Double-check your mobile wallet number or bank account before submitting — wrong numbers cannot be reversed quickly.

  5. 5

    Confirm and wait for processing

    Tap "Confirm Withdrawal". You will receive an on-screen reference number. The funds arrive on average within 27 minutes. Check your bKash or Nagad app for the credit notification.

Supported Payment Methods

mgame supports the payment methods listed below. Deposit and withdrawal channels are the same, so you always withdraw back to the same wallet you funded with.

  • bKash Deposit: ~1 min · Withdrawal: ~27 min
  • Nagad Deposit: ~1 min · Withdrawal: ~27 min
  • Rocket Deposit: ~1 min · Withdrawal: ~27 min
  • Upay Deposit: ~1 min · Withdrawal: ~27 min
  • Bank Transfer Deposit: ~1 min · Withdrawal: same day (business hours)
mgame withdrawal cashier screen showing bKash and Nagad payout options on a mobile phone

What Is KYC Verification, and Why Does mgame Require It?

KYC stands for Know Your Customer. It is an identity check that mgame must carry out before releasing your first withdrawal. The process protects you — it stops anyone else from claiming your winnings — and it keeps the platform compliant with financial security standards.

You only need to complete KYC once. After your documents are approved, all future withdrawals process at the standard 27-minute average with no extra checks. Submit your documents as soon as you register so there is no delay when you are ready to cash out.

All documents you upload to mgame are encrypted in transit and stored on secured servers. mgame does not share your personal data with third parties for marketing purposes. See the Privacy Policy for full details.

Which Documents Does mgame Accept for KYC?

You need to submit one government-issued photo ID. mgame accepts the following three documents — any one of them is sufficient:

  • National ID Card (NID) Most common option. Both front and back of the card are required. The name must match your mgame account exactly.
  • Passport Upload the bio-data page (the page with your photo and personal details). Passport must be valid and not expired.
  • Driving Licence Both sides required. Must show your full name, date of birth and a clear photograph.

How to Complete KYC on mgame

The upload process is straightforward. Have your document ready before you start — the form times out after 10 minutes of inactivity.

  1. 1

    Go to Account Settings

    After logging in, tap your profile icon and select "Verification" or "KYC". On the desktop site the same option is in the top-right account menu.

  2. 2

    Select your document type

    Choose National ID Card, Passport or Driving Licence from the dropdown. The upload fields will adjust to match the document you pick.

  3. 3

    Upload clear photos of your document

    Tap the upload boxes and choose photos from your phone's gallery, or take them directly with the camera. JPEG, PNG and PDF files are all accepted. Maximum file size per image is 5 MB.

  4. 4

    Submit and wait for the review

    Tap "Submit for Review". The mgame verification team checks documents within 2 hours. You will receive an in-app notification and email once your account is approved.

Photo & Upload Requirements

Poor-quality photos are the number one reason KYC gets delayed. Use these tips to get it right the first time.

Good lightingPlace the document on a flat surface near a window or under a lamp. No shadows across the text or photo.
All four corners visibleThe entire document must fit inside the frame with a small margin around it.
Sharp focusTap your phone screen on the document before shooting. Text must be readable without zooming in.
Plain backgroundPut the ID on a white or dark-coloured table. Avoid patterned surfaces that can confuse automated scanners.
No flash glareFlash creates bright spots that hide your name and ID number. Turn off flash and use natural or ambient light instead.
No screenshots of screenshotsAlways photograph the physical card or upload the original scan. Screenshots of pictures are automatically rejected.
No editing or croppingDo not use photo editors, filters or colour adjustments. Edited images fail the authenticity check immediately.
No expired documentsAn expired driving licence or passport will be rejected. Use a valid document or switch to your NID instead.

Why Do Withdraw Requests Get Rejected — and How to Fix Them?

Most rejections have a straightforward fix. The table below lists the common causes and what you should do next.

Reason for Rejection How to Fix It
Amount below ৳700 minimum Keep playing until your balance reaches ৳700, then request again.
KYC not yet completed Go to Account > Verification, upload your NID/Passport/Licence and wait up to 2 hours for approval.
Withdrawal method does not match deposit method Select the same mobile wallet (e.g. bKash) you used when you deposited.
Active bonus wagering not yet complete Check your bonus progress in the Promotions tab. The wagering requirement on mgame is 11×. Continue playing eligible games until the requirement is met.
Daily limit of ৳160,000 already reached Wait until midnight (UTC+06) for the counter to reset, or upgrade your VIP tier for a higher daily limit.
Wrong mobile wallet number entered Contact support via 24/7 Live Chat immediately with your reference number. Act within one hour for the best chance of recovery.
Account details do not match KYC documents Make sure the name and date of birth on your mgame account profile match your ID exactly. Update the profile first, then re-submit KYC.

Does Your VIP Tier Affect How Much You Can Withdraw?

Yes. Higher VIP tiers unlock larger daily withdrawal limits. Here is how the tiers compare:

VIP Tier Monthly Turnover Daily Withdrawal Limit Cashback
Starter No minimum ৳160,000 0.5%
Silver ৳20,000/mo ৳240,000 0.8%
Gold ৳83,000/mo ৳360,000 1.1%
Ruby ৳350,000/mo ৳530,000 1.4%
Sapphire ৳1,400,000/mo ৳790,000 1.7%

Ruby and Sapphire members also get a dedicated personal account manager who can expedite withdrawal reviews. See the full VIP breakdown on the mgame Bonus & VIP page.

Questions Players Ask About mgame Withdrawals

01 What is the smallest amount I can withdraw from mgame?
The minimum withdrawal is ৳700 per transaction. If your balance is below this, you need to play until it reaches ৳700 before the withdrawal button becomes active.
02 How long does the first mgame withdraw actually take?
Your first withdrawal includes a KYC document review which takes up to 2 hours. After that, the payment itself processes in around 27 minutes on average. Submit your KYC documents as soon as you register to avoid any wait when you cash out for the first time.
03 Can I withdraw to a different bKash number than the one I deposited with?
No. mgame requires withdrawals to go back to the same payment method and account number used for deposits. This is a fraud-prevention measure. If you need to change your registered number, contact support through 24/7 Live Chat before submitting a request.
04 What if my KYC documents get rejected?
You will receive a rejection reason in-app. The most common causes are blurry photos, glare from flash, and mismatched account names. Re-shoot your document following the tips in the Photo Requirements section above and re-submit. There is no limit on how many times you can try.
05 Do I need to complete KYC again if I change my mobile number?
Not the full process — but you do need to contact support to update your registered number. They will verify your identity using the documents already on file before making the change.
06 I have an active bonus. Can I still withdraw?
If you accepted a bonus, you must meet the 11× wagering requirement before withdrawing the bonus funds. Your original deposit amount is usually available to withdraw at any time. Check the specific bonus terms in the Promotions section of your account for exact conditions.
07 Is Bank Transfer available for withdrawals, and is it slower than bKash?
Yes, Bank Transfer is available. Processing times depend on your bank's internal clearing schedule, so it can take longer than a mobile wallet transfer — especially on weekends and public holidays. For the fastest payouts, bKash and Nagad are the most reliable choices.
08 How do I contact mgame support if my withdrawal is stuck?
Use the 24/7 Live Chat button inside your account for the fastest response. You can also email [email protected]. Have your withdrawal reference number and registered mobile number ready when you get in touch.

mgame encrypts all KYC documents with SSL. Your identity data is used only for account verification and is never sold to third parties. For full details read the Privacy Policy.

Ready to Play and Cash Out?

Create your mgame account today, complete a quick KYC check, and your winnings can be in your bKash wallet within 27 minutes of your first winning session.

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