Frequently Asked Questions

Quick answers about mgame accounts, deposits, withdrawals, bonuses, the App, and responsible gaming — written for players in Bangladesh.

This page covers the questions mgame players ask most often. Each answer is specific — you will find exact amounts, timelines, and steps rather than vague guidance. If your question is not listed here, contact our support team via Live Chat or email [email protected].

Topics are grouped by subject so you can jump straight to what you need using the contents list below.

Account

Setting Up and Managing Your mgame Account

Everything from opening an account to updating your details. mgame accounts are free to open and there is no fee to register — you only need a valid mobile number and to be 18 or older.

01 How do I open an mgame account?
Go to mgame Register. Fill in your mobile number, choose a password, and confirm your age. The whole process takes under two minutes. You will need a Bangladesh mobile number — it is used for account recovery and withdrawal verification.
02 Can I have more than one mgame account?
No. Each player is allowed exactly one account. Duplicate accounts are detected automatically and may lead to both accounts being suspended, along with any pending withdrawals. If you have lost access to your original account, contact Live Chat rather than opening a new one.
03 How do I log in if I forgot my password?
On the mgame Login page, tap "Forgot Password" and enter your registered mobile number. You will receive a one-time code by SMS. Enter the code, set a new password, and log in. If your mobile number has changed, write to [email protected] with proof of identity.
Deposits

Which Payment Methods Work, and How Fast Do Deposits Arrive?

mgame supports bKash, Nagad, Rocket, Upay, and Bank Transfer. Mobile wallet deposits (bKash, Nagad, Rocket, Upay) credit within about 1 minute. Bank Transfer takes longer depending on your bank's processing schedule.

04 What is the minimum deposit amount?
The minimum deposit is ৳450 for all payment methods. There is no maximum on a single deposit, but daily withdrawal limits apply — see the Withdrawals section below. Depositing more than you plan to play in one session is never advisable.
05 I sent money via bKash but my balance has not updated — what should I do?
Most bKash deposits credit within 1 minute. If yours has not appeared after 10 minutes, do not send a second payment. Open Live Chat and share your bKash transaction ID (TrxID) and the exact amount sent. The support team can trace the payment and credit your account manually.
06 Are there any fees on deposits?
mgame does not charge a fee on deposits. However, bKash, Nagad, and other providers may apply their own service charges on the sender side. Check your wallet app before sending to know the exact fee your provider deducts.
Withdrawals & KYC

Getting Your Winnings Out — Timelines and Requirements

Withdrawals at mgame typically process in about 27 minutes. The minimum is ৳700 and the daily maximum is ৳160,000. First-time withdrawals require an identity check (KYC), which is reviewed within 2 hours.

07 What documents do I need for KYC verification?
You need one valid government-issued document: National ID Card (NID), Passport, or Driving Licence. Upload a clear photo showing all four corners and your name exactly as registered on your mgame account. KYC must be completed before your first withdrawal. Review takes up to 2 hours on business days.
08 Why was my withdrawal declined?
Common reasons include: KYC not yet approved, the withdrawal amount is below ৳700, the requested amount exceeds your daily limit of ৳160,000, or an active bonus still has an unmet wagering requirement. Check each of these in your account dashboard. If none apply, contact Live Chat with your withdrawal reference number.
09 Can I withdraw to a different mobile wallet than the one I used to deposit?
As a security measure, withdrawals must go to a wallet or bank account registered in your own name. You do not have to use the same method you deposited with, but the account holder name must match your mgame KYC documents. Withdrawals to a third party's wallet are not permitted.
Bonuses

How Do Bonus Wagering Rules Actually Work?

mgame bonuses come with a wagering requirement of 11×. That means if you claim a ৳1,000 bonus, you must wager a total of ৳11,000 before the bonus converts to real money you can withdraw. Bonuses are valid for 7 days.

10 What does the 215% first deposit bonus look like in numbers?
Deposit ৳1,000 and mgame adds ৳2,150, giving you ৳3,150 to play with. The maximum bonus from your first deposit is ৳25,500. The wagering requirement is 11× the bonus amount — so ৳25,500 × 11 = ৳280,500 must be wagered before that bonus portion can be withdrawn. The requirement must be met within 7 days of claiming.
11 Does the daily cashback count toward wagering?
The daily cashback rate starts at 0.5% (Starter tier) and rises with your VIP level. Cashback is credited as bonus funds, so it also carries a wagering requirement before you can withdraw it. Check your bonus history in the account dashboard to see the exact requirement on each cashback credit.
App

Installing the mgame App on Android

The mgame App (version 3.0.12) runs on Android 6.0 and above. The APK is free and weighs 52 MB. It is not on the Google Play Store — you download it directly from the mgame website.

12 How do I install the mgame APK on my phone?
Go to mgame App and tap "Download APK". Your phone will ask you to allow installs from unknown sources — go to Settings › Security › Install Unknown Apps and allow it for your browser. Once downloaded, open the APK file, tap Install, and the mgame App will appear on your home screen. The whole process takes under a minute on a standard connection.
13 Is the mgame App available for iPhone (iOS)?
The current APK is Android-only. iPhone and iPad users can open mgame in a mobile browser — the site is fully responsive and works well in Safari and Chrome on iOS. You can add it to your home screen via the Share menu for quick access.
Responsible Gaming

Setting Limits and Staying in Control

mgame is for adult players aged 18 and over. We provide deposit limits, session reminders, and self-exclusion tools. Gaming should stay enjoyable — if it stops feeling that way, the tools below are there to help.

14 How do I set a deposit limit on my account?
Log in and go to Account › Responsible Gaming. You can set a daily, weekly, or monthly deposit cap. The limit takes effect immediately when you lower it. Increases take 24 hours to process — this cooling-off period is intentional to give you time to reconsider.
15 What happens if I request self-exclusion?
Self-exclusion locks your account for the period you choose — from 30 days up to permanent. You will not be able to log in, deposit, or receive promotional emails during the exclusion. To request exclusion, contact Live Chat or email [email protected]. The exclusion is applied within one business hour of your request being confirmed.

Still have a question? Our support team is available 24/7 via Live Chat inside the platform.

Ready to play? Open your mgame account — it takes under two minutes and there are no registration fees.

18+  ·  Play Responsibly  ·  Gambling is for entertainment. Never wager more than you can afford to lose.