Responsible Gaming

Our Commitment to Players

mgame operates an online gaming platform for adult players in Bangladesh. We provide slots, live casino games, fishing games, and sports betting — and we recognise that some players may develop unhealthy habits around gambling. This policy sets out the steps mgame takes to prevent harm and the tools every registered player can use at any time.

Gaming at mgame should be fun and affordable. If you find yourself thinking about losses more than wins, chasing bets, or feeling anxious when you stop playing, please read this page carefully and use the tools described below.

Age Verification at mgame

All players must be aged 18 or older to register and play on mgame. When you create an account, you confirm you meet this requirement. mgame carries out KYC (Know Your Customer) checks before processing your first withdrawal. Accepted documents include:

• National ID Card (NID)
• Valid Bangladeshi Passport
• Driving Licence

KYC documents are reviewed within 2 hours of submission. Any account found to belong to a person under 18 is closed immediately and remaining funds are forfeited. If you suspect a minor has access to your account, contact us at [email protected] immediately.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. The following signs indicate your gaming habits may need attention:

If two or more of these apply to you, we strongly encourage you to use the deposit limits or self-exclusion tools described below, and to speak with a professional counsellor.

Deposit and Spending Limits

mgame lets you set daily, weekly, or monthly deposit caps directly from your account settings. Once a cap is active, the system will block any deposit that exceeds it — even if you request a manual increase, the change only takes effect after a 48-hour cooling period to protect you from impulsive decisions.

How limits are structured

• Daily limit: The most you can deposit in a 24-hour window.
• Weekly limit: Rolls over every Monday at midnight (UTC+06).
• Monthly limit: Resets on the first day of each calendar month.

Reducing a limit takes effect immediately. Increasing a limit is delayed by 48 hours. You can find the limits panel under Account → Responsible Gaming → Deposit Limits. The minimum deposit across all payment methods — bKash, Nagad, Rocket, Upay, and Bank Transfer — remains ৳450.

How to Self-Exclude on mgame

Self-exclusion suspends your account for a fixed period. During this time you cannot log in, deposit, or receive marketing communications from mgame. Follow these steps:

• 1

  Open Account Settings

  Log in to mgame, tap your avatar in the top-right corner, and select Settings.

• 2

  Go to Responsible Gaming

  Scroll to the Responsible Gaming section and tap Self-Exclusion.

• 3

  Choose Your Period

  Select 1 month, 3 months, 6 months, 1 year, or permanent exclusion. Permanent exclusion cannot be reversed.

• 4

  Confirm via Email

  A confirmation email is sent to your registered address. The exclusion activates within 24 hours of confirmation.

• 5

  Contact Support if Needed

  If you cannot access your account, email [email protected] and our 24/7 live chat team will process the exclusion for you.

During a self-exclusion period, mgame will not send any promotional emails, bonus offers, or push notifications to you. Any winnings accrued during an active exclusion period are void.

Taking a Break — Cooling-Off Period

A cooling-off period is a shorter pause — from 24 hours up to 30 days — that temporarily locks your account without the formality of full self-exclusion. It is useful if you feel you have been playing too long in one sitting but do not want a permanent or months-long break.

To activate a cooling-off period, go to Account → Responsible Gaming → Take a Break. The lock takes effect immediately and cannot be lifted early, even if you contact support. This is by design: it protects you from impulsive decisions made in the heat of a session.

Reality Checks and Session Controls

mgame can display on-screen reminders at intervals you choose — every 30, 60, or 90 minutes. Each reminder shows how long your current session has lasted and your net result (winnings minus deposits) for that session. You can dismiss the reminder or use it as a prompt to close the app.

Session time limits work similarly: when your chosen session length expires, the platform logs you out automatically. You can re-login immediately, but seeing the logout screen is a deliberate pause that encourages reflection.

Both features are available in Account → Responsible Gaming → Session Controls on both the mgame website and the Android App (v3.0.12).

Where to Get Help

If you feel you need to talk to someone outside mgame, the following services provide free, confidential support in Bangladesh:

• Kaan Pete Roi: Bangladesh's mental health helpline — 01779-554391
• National Mental Health Helpline: 16789 (toll-free, 24 hours)
• mgame Support: [email protected] or 24/7 live chat via the site or app

Our live chat team can help you activate any of the responsible gaming tools described on this page, or escalate your case to our player protection team if needed.

Keeping Minors Safe

mgame is strictly for adults. If you share a device with children or teenagers, we recommend:

• Log out of mgame after every session and do not save your password on shared devices.
• Use device-level parental controls (available on most Android phones running Android 6.0 and above).
• Consider third-party filtering tools such as Net Nanny or family safety features built into your mobile operator's account.
• Keep the mgame APK file (52 MB) in a folder that is not accessible to children.

If you discover that a minor has accessed your mgame account, contact [email protected] at once. We will freeze the account pending an investigation and will not hold you liable for bets placed without your knowledge, subject to our Terms & Conditions.

Common Questions

01 Can I remove a self-exclusion before it expires?

Not before the period ends, except for permanent exclusion which cannot be reversed under any circumstances. Temporary exclusions (1–12 months) will lift automatically on the expiry date. This delay is intentional and exists to protect you from impulsive decisions.

02 Will mgame still send me bonus offers during a cooling-off period?

No. All marketing communications — email, push notifications, and in-app banners — are paused for the duration of any cooling-off or self-exclusion period. They resume automatically when the period ends, unless you have opted out of marketing separately.

03 How quickly does a deposit limit reduction take effect?

Immediately. If you lower your daily deposit cap from ৳5,000 to ৳1,000, the new cap applies to the very next deposit attempt. Increases, on the other hand, are delayed by 48 hours to allow time for reflection.

04 I forgot my password and cannot log in to set limits. What do I do?

You can request any responsible gaming measure by emailing [email protected] from your registered email address, or by contacting our 24/7 live chat team. Identity will be verified before any changes are made.

05 Does mgame share my data with gambling support organisations?

No. mgame does not share personal data with third-party organisations without your explicit consent, in accordance with our Privacy Policy. If you request a referral to a support service, we can facilitate that introduction, but only with your permission.