Privacy Policy

Who Runs This Platform

mgame operates the online gaming platform at mgame.ws. When you create an account, place a bet, or contact our support team, mgame acts as the data controller — the entity that decides how your personal information is used and stored.

This Privacy Policy explains what data mgame collects, the lawful basis for processing it, and the rights you hold as a player in Bangladesh. If you have questions after reading this document, reach our data team at [email protected].

Data We Collect From You

mgame collects personal data through several channels: the registration form, payment processing, platform activity, and direct communication with our support team. The table below lists each category and its source.

Data You Provide Voluntarily

When you fill out the mgame registration form, you choose to give us your name, mobile number, and preferred password. Submitting that form confirms you have read and accepted both this Privacy Policy and our Terms & Conditions.

Data Collected Automatically

Like all web platforms, mgame records technical data — your IP address, the pages you visit, the duration of each game session, and the device you use. This data helps us detect unusual login attempts and keep your mgame account safe.

Why We Process Your Data

mgame uses your personal data for the following purposes, each with a clear lawful basis:

• Provide and operate the service — processing deposits via bKash or Nagad, crediting winnings, and managing your mgame account balance.
• Identity verification (KYC) — confirming your identity before your first withdrawal, using an NID card, passport, or driving licence. Review takes up to 2 hours.
• Fraud and security — detecting duplicate accounts, suspicious betting patterns, and unauthorised logins.
• Responsible gaming — monitoring play patterns that may indicate problem gambling and enabling self-exclusion tools when requested.
• Bonuses and promotions — calculating your eligibility for the welcome bonus, reload offers, and VIP cashback based on verified turnover figures.
• Customer support — responding to queries via our 24/7 live chat or email at [email protected].
• Legal compliance — retaining transaction records as required by applicable financial regulations.
• Service improvement — analysing aggregated, anonymised usage data to improve game load times and payment success rates.

mgame does not sell your personal data to third-party advertisers. We do not use your data for automated profiling that produces legal effects without human review.

When We Share Information

Your data stays within the mgame platform in most cases. We share information only in these specific situations:

• Payment processors — bKash, Nagad, Rocket, Upay, and partner banks receive the minimum data needed to complete a transaction (account reference and amount).
• Game providers — providers such as Spribe, Red Tiger, CQ9, Playtech, PG Soft, and Sexy Gaming receive a pseudonymous player ID and bet data to run the game session. They do not receive your name or mobile number.
• Verification services — a KYC partner receives your identity document for validation; this partner is contractually bound to confidentiality.
• Legal and regulatory authorities — if a court order or regulatory body requires us to disclose data, mgame will comply and will notify you where legally permitted to do so.

All third parties that handle mgame player data are required to maintain security standards at least equivalent to our own and to use that data only for the stated purpose.

Cookies and Tracking

mgame uses cookies and similar technologies on mgame.ws. Here is what each type does:

You can clear cookies through your browser settings at any time. Blocking essential cookies will prevent you from staying logged in to your mgame account.

How Long We Keep Records

mgame retains different data types for different periods, based on operational need and legal obligation:

• Account data and KYC documents — kept for 5 years after account closure, to comply with anti-money-laundering requirements.
• Transaction records — all ৳ BDT deposit and withdrawal records kept for 5 years.
• Game session logs — retained for 2 years; used to resolve disputes about bet outcomes.
• Support communications — chat transcripts and emails retained for 2 years.
• Marketing preferences — deleted within 30 days of you unsubscribing from promotional messages.

When the retention period expires, mgame securely deletes or anonymises the data so it can no longer be linked to you.

Your Rights Over Your Data

As a player on mgame, you have the following rights regarding your personal information. Submit any request to [email protected] and we will respond within 30 days.

Exercising any of these rights will not affect your ability to access your mgame account or claim any active bonuses, unless account closure is part of your request.

Keeping Your Account Secure

mgame uses SSL encryption across the entire mgame.ws domain — every page load, every payment request, every login attempt travels over an encrypted connection. Internally, payment credentials are stored using industry-standard hashing; staff cannot view your bKash or Nagad account number in plain text.

Your side of the security equation matters too. Use a password that you do not reuse on other sites, and log out of your mgame account on shared devices. If you notice a login you do not recognise, contact support immediately via live chat so we can freeze the session.

Players Under 18

mgame is strictly for adults aged 18 and over. The registration form includes a date-of-birth check, and KYC verification confirms age via a government-issued document. If we discover that a player is under 18, we will close the account immediately, void any active bonuses, and return net deposits in accordance with our Terms & Conditions.

If you believe a minor has opened an account on mgame.ws, email [email protected] with the account details so we can investigate.

Changes to This Policy

mgame may update this Privacy Policy when our data practices change — for example, when we add a new payment method or update our analytics tools. The "Last updated" date at the top of this page always reflects the most recent revision.

If a change materially affects how we use your personal data, we will notify you by email or by displaying a notice when you next log in to your mgame account. Continuing to use the platform after the notification date constitutes acceptance of the revised policy.

Contact and Complaints

For questions about this Privacy Policy, to exercise your data rights, or to report a potential data incident, contact the mgame data team directly:

If you are not satisfied with our response, you have the right to escalate the complaint to the relevant data protection authority in your jurisdiction. mgame takes all such referrals seriously and will cooperate fully with any investigation.